Privacy Policy

Effective date: 31 July 2026

1. About this Privacy Policy

My Detoxify is operated by Biogenics Pty Ltd (“My Detoxify”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:

• visit or use www.mydetoxify.com.au;
• purchase products from us;
• create an account or subscribe to our communications;
• contact our team;
• enter a promotion, competition or survey; or
• otherwise interact with My Detoxify.

We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect:

• your name;
• email address;
• telephone number;
• billing and delivery addresses;
• order and transaction information;
• account and login information;
• product preferences and communication preferences;
• correspondence, enquiries, feedback and customer-service records;
• competition, promotion or survey responses;
• information supplied when you submit a review;
• internet protocol address;
• browser, device and operating-system information;
• website activity, pages viewed, links selected and referring websites;
• cookie identifiers, advertising identifiers and similar technical data;
• approximate location based on your device or IP address; and
• any other information you choose to provide.

We do not generally need to collect sensitive information. If you voluntarily provide health information or other sensitive information when asking a product-related question, we will only collect and handle it where reasonably necessary, with your consent or as otherwise permitted by law.

Please do not send us medical records or unnecessary sensitive information through the website.

3. How we collect personal information

We may collect personal information directly from you when you:

• place an order;
• create or manage an account;
• subscribe to email or SMS communications;
• contact us by email, telephone, website form or social media;
• participate in a promotion, giveaway, competition or survey;
• submit a review or testimonial;
• request a return, refund or customer support; or
• otherwise provide information to us.

We may also collect information automatically through cookies, pixels, tags, analytics services, server logs and similar technologies when you use our website.

In some circumstances, we may receive information from third parties, including:

• Shopify and connected Shopify services;
• payment processors;
• delivery and logistics providers;
• marketing and email service providers;
• analytics and advertising platforms;
• fraud-prevention and security providers;
• social-media platforms; and
• other service providers that assist us in operating our business.

Where practicable, you may interact with us anonymously or by using a pseudonym. However, we will usually need accurate identifying and contact information to process an order, arrange delivery, investigate a complaint or provide account-specific assistance.

4. Why we collect, use and disclose personal information

We may collect, hold, use and disclose personal information to:

• operate and improve our website and online store;
• process, fulfil and deliver orders;
• receive and process payments;
• create and manage customer accounts;
• provide customer service and respond to enquiries;
• communicate about orders, deliveries, returns and refunds;
• administer promotions, competitions and surveys;
• manage product reviews and customer feedback;
• send marketing communications where permitted;
• personalise website content and product recommendations;
• measure website performance and customer engagement;
• understand how customers use our website;
• conduct advertising and remarketing activities;
• detect and prevent fraud, misuse, security incidents and unlawful activity;
• maintain business, financial and transaction records;
• comply with legal, regulatory, taxation and reporting obligations;
• establish, exercise or defend legal claims;
• enforce our website terms and other agreements; and
• carry out other purposes explained to you at the time of collection or authorised by law.

If we cannot collect certain information, we may be unable to process an order, deliver products, create an account, respond to an enquiry or provide another requested service.

5. Shopify and online-store services

Our online store is hosted on Shopify.

Shopify processes certain customer information to provide website hosting, checkout, payment, security, fraud-prevention, personalisation and other ecommerce services.

Depending on the Shopify services and privacy settings enabled for our store, Shopify may also use information to improve its services, provide enhanced features or support advertising measurement and personalisation.

You can learn more about Shopify’s handling of personal information and available privacy controls through Shopify’s Consumer Privacy Policy and Privacy Portal.

We review our Shopify privacy settings and configure available customer privacy features, including cookie and data-sharing controls, where applicable.

6. Payments

Payments are processed through Shopify Payments or other authorised third-party payment providers.

We do not ordinarily receive or store complete payment-card details. Payment providers collect and process payment information under their own privacy policies, terms and security practices.

We may receive limited payment information, such as:

• payment status;
• transaction reference;
• payment method;
• card type; and
• the final digits of a payment card.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to:

• enable website and checkout functions;
• remember preferences and account settings;
• maintain website security;
• analyse traffic and website performance;
• understand customer interactions;
• measure advertising effectiveness; and
• provide or personalise advertising where permitted.

These technologies may be provided by us or by third parties such as Shopify, Google, Meta and other analytics, marketing or advertising providers.

You may be able to manage non-essential cookies through our website cookie banner or privacy settings. You can also adjust your browser settings to block or delete cookies.

Blocking some cookies may affect website functionality, saved preferences, account access or checkout performance.

8. Marketing communications

Where permitted by law, we may use your contact information to send news, product information, promotions, event information and other marketing communications.

You can unsubscribe at any time by:

• selecting the unsubscribe link in a marketing email;
• following the opt-out instructions in an SMS;
• adjusting your account or communication preferences; or
• contacting us.

We will process unsubscribe requests as soon as reasonably practicable. You may still receive non-marketing communications relating to existing orders, payments, deliveries, account security, recalls or customer-service matters.

9. Advertising and social media

We may use advertising, analytics and social-media services to understand website use, measure advertising performance and show relevant advertisements.

These providers may collect or receive information through cookies, tracking pixels, device identifiers and similar technologies. Their handling of personal information is governed by their own privacy policies and settings.

We do not sell personal information in exchange for money. However, some privacy laws may define certain advertising-related data disclosures as “sharing” or similar activity. Where required, we provide available privacy controls through our website or Shopify privacy settings.

Information you post publicly on our social-media pages, including comments and reviews, may be visible to other users. Please do not publish personal, confidential or sensitive information in a public comment.

10. Who we may disclose personal information to

We may disclose personal information where reasonably necessary to:

• Shopify and ecommerce service providers;
• payment processors and financial institutions;
• couriers, postal services, warehouses and logistics providers;
• website hosting, information technology and cybersecurity providers;
• email, SMS and customer-relationship management platforms;
• analytics, advertising and social-media providers;
• accountants, auditors, insurers, lawyers and professional advisers;
• regulators, courts, government agencies and law-enforcement authorities;
• a purchaser, investor or adviser involved in a proposed sale, merger, restructuring or transfer of our business; and
• other parties with your consent or where authorised or required by law.

Service providers are only given the information reasonably required to perform their services.

11. Overseas disclosures

Some service providers that support our website, ecommerce platform, cloud storage, communications, analytics, advertising and payment services operate outside Australia.

As a result, personal information may be stored, processed or accessed overseas, including in:

• Canada;
• the United States;
• countries within the European Economic Area;
• the United Kingdom;
• Singapore; and
• other countries in which our service providers or their subcontractors operate.

The countries involved may change when providers update their infrastructure or subcontractors.

Where applicable, we take reasonable steps to ensure overseas disclosures are handled consistently with Australian privacy requirements.

12. Security

We take reasonable administrative, physical and technical measures to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

These measures may include access controls, authentication, staff procedures, secure service providers, encryption and system monitoring.

No internet transmission, electronic storage system or security measure is completely secure. You are responsible for maintaining the confidentiality of your account password and notifying us promptly if you suspect unauthorised account activity.

13. Data breaches

We maintain procedures for responding to suspected privacy and security incidents.

If a data breach is likely to result in serious harm and the Notifiable Data Breaches scheme applies, we will take appropriate steps, which may include notifying affected individuals and the Office of the Australian Information Commissioner.

14. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• complete transactions;
• provide customer support;
• maintain financial and taxation records;
• manage product quality, complaints and recalls;
• resolve disputes;
• prevent fraud; and
• comply with legal and regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely destroy it or remove identifying details, unless we are legally required to retain it.

15. Accessing or correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

To make a request, contact our Privacy Officer using the details below. We may need to verify your identity before providing access or making a correction.

We will respond within a reasonable period. We do not charge for submitting an access or correction request, although in limited circumstances we may charge a reasonable amount for providing access where permitted by law.

There may be circumstances in which we are permitted to refuse access or correction. If this occurs, we will generally provide written reasons and explain the available complaint options.

Customers may also be able to update some account information directly through their online account.

16. Privacy complaints

If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact our Privacy Officer and provide:

• your name and contact details;
• a description of your concern;
• relevant dates, orders or communications; and
• the outcome you are seeking.

We will acknowledge and investigate the complaint and aim to provide a response within 30 days. Complex matters may require additional time, and we will keep you informed where appropriate.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

17. Children’s personal information

Our website is intended for use by adults.

We do not knowingly seek to collect personal information directly from children without appropriate parental or guardian involvement. If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, delete it.

18. Automated decision-making

We may use automated systems for routine activities such as fraud screening, payment processing, website personalisation and product recommendations.

We do not currently use personal information in automated decisions that we reasonably expect would significantly affect an individual’s rights or interests.

If our practices change, we will update this Privacy Policy as required.

19. Third-party websites

Our website may contain links to external websites, applications or social-media platforms.

We do not control those third parties and are not responsible for their privacy practices, content or security. We encourage you to review their privacy policies before providing personal information.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business practices;
• our service providers;
• website technology;
• privacy settings; or
• applicable laws and regulatory guidance.

The updated policy will be published on this page with a revised effective date. Significant changes may also be communicated through the website or by another appropriate method.

21. Contact us

For privacy enquiries, access or correction requests, or privacy complaints, contact:

Privacy Officer
My Detoxify / Biogenics Pty Ltd
Email: info@mydetoxify.com.au
Postal address: PO Box 677, Beenleigh QLD 4207
Website: www.mydetoxify.com.au