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Shipping, Delivery and Returns Policy
Shipping, Delivery & Returns Policy
Effective date: 31 July 2026
Shipping within Australia
Standard shipping
We offer:
- Free standard shipping on eligible Australian orders valued at $75 or more after discounts; and
- A flat standard shipping fee of $14.80 for eligible Australian orders valued under $75.
Bulky, oversized or unusually heavy orders may attract an additional delivery charge. If this applies, we will contact you before dispatch. You may approve the additional charge or cancel the affected order for a refund.
Express shipping
Express shipping is available from $18.80, with the final charge calculated according to the size, weight and destination of the order.
Selecting Express Post gives your parcel priority dispatch and an expedited carrier service. It does not guarantee next-business-day delivery to every destination.
Processing and dispatch
We aim to dispatch orders on the next business day after payment has been received and the order has been accepted.
Orders are processed from our Shailer Park premises during business hours:
Monday to Friday, 8:00 am–4:00 pm AEST
Excluding Queensland public holidays.
During promotions, product launches, public holidays or periods of high order volume, dispatch may take longer.
Express orders will generally be prepared for dispatch by the end of the following business day. Where operationally possible, some orders may be dispatched on the same business day.
Dispatch timeframes are targets rather than guarantees.
Delivery carriers
Depending on the destination, parcel size and available services, orders may be sent using:
- Australia Post;
- Aramex;
- CouriersPlease; or
- another suitable tracked delivery provider.
We may select the carrier we consider most appropriate for the delivery address and parcel type.
Standard shipping does not necessarily mean that the parcel will be sent through Australia Post.
Delivery timeframes
Delivery estimates begin after the order has been dispatched, not from the date the order was placed.
Delivery times vary depending on:
- the carrier;
- the delivery address;
- regional or remote location;
- weather and transport disruptions;
- public holidays;
- seasonal demand; and
- circumstances outside our reasonable control.
Tracking information will be sent when it becomes available. Carrier delivery estimates are indicative and may change.
Tracking information
Once your order has been dispatched, you should receive a tracking email.
Please check your junk or spam folder if you cannot find it. Tracking information may take some time to update after the carrier first receives the parcel.
Delivery addresses
Please check your delivery address carefully before completing checkout.
Contact us as soon as possible if an address needs to be corrected. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered the packing or dispatch process.
If a customer provides an incomplete or incorrect address and the parcel is returned to us, reasonable redelivery charges may apply.
If the address error was caused by My Detoxify, we will arrange redelivery at no additional cost.
Authority to leave
Where the carrier permits authority to leave, the parcel may be left at the delivery address without a signature.
Customers should ensure that the nominated location is secure. Any delivery instructions are requests only and remain subject to the carrier’s procedures and safety requirements.
Please contact us if tracking shows that a parcel was delivered but it cannot be located. We will assist with a carrier investigation.
Lost or delayed parcels
If your parcel is delayed, contact us with your order number after reviewing the carrier’s tracking information.
We will investigate with the delivery provider. Investigation timeframes are controlled by the carrier and may vary.
If the carrier confirms that a parcel has been lost in transit, we will provide an appropriate replacement or refund.
Nothing in this policy limits your rights under the Australian Consumer Law.
Damaged parcels
If an order arrives damaged, please contact us as soon as reasonably practicable and provide:
- your order number;
- photographs of the external parcel;
- photographs of the damaged product;
- a description of the damage; and
- the product batch number and best-before date, where visible.
Please keep the product, packaging and delivery satchel or carton until we have completed our initial review.
Where a product is damaged in transit or otherwise fails an applicable consumer guarantee, we will provide the remedy required under the Australian Consumer Law.
There is no fixed seven-day deadline for exercising rights under the Australian Consumer Law. However, contacting us promptly helps us investigate the damage with the carrier.
Incorrect or missing products
Please contact us as soon as reasonably practicable if:
- you receive an incorrect product;
- an item is missing from your order; or
- the quantity received does not match your order.
Provide your order number and photographs of the products and parcel where reasonably available.
If we made a packing error, we will arrange the appropriate correction at no additional cost.
Local pickup
Local pickup may be available from:
My Detoxify
Units 15 and 16
2–12 Knobel Court
Shailer Park QLD 4128
Please call 1300 071 249 before attending so that we can confirm the order is ready and arrange a collection time.
Do not attend for collection until you have received confirmation from our team.
Change-of-mind returns
Due to the nature of our products, we do not offer returns or refunds where a customer:
- changes their mind;
- does not like the taste, smell or texture;
- selects the incorrect product;
- no longer wants the product; or
- finds the product at a lower price elsewhere.
This change-of-mind policy does not exclude or limit any rights available under the Australian Consumer Law.
Allergies, sensitivities and individual preferences
Customers are responsible for reviewing the ingredient list, allergen declarations, directions and warnings before purchasing and using a product.
An allergy, sensitivity, dislike or individual response does not automatically establish that a product is faulty. However, this does not exclude any rights a customer may have if a product is unsafe, incorrectly labelled, contaminated, not as described or otherwise fails an applicable consumer guarantee.
If you believe a product has caused a serious or unexpected reaction:
- Stop using the product.
- Seek appropriate medical advice where necessary.
- Contact us with the product name, batch number, best-before date and details of the concern.
In an emergency, call 000.
Faulty, unsafe or misdescribed products
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a remedy where a product is:
- faulty;
- unsafe;
- not of acceptable quality;
- significantly different from its description;
- incorrectly supplied; or
- otherwise does not meet an applicable consumer guarantee.
Depending on the circumstances, the remedy may include a replacement, refund or another remedy required by law.
We may request proof of purchase and information reasonably required to assess the issue. Proof of purchase does not necessarily need to be the original receipt where another reasonable record is available.
Refund processing
Approved refunds will ordinarily be returned to the original payment method.
After we process the refund, it may take approximately 3–10 business days to appear, depending on the bank or payment provider.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Contact us
For shipping, delivery or return enquiries, contact:
My Detoxify
Units 15 and 16, 2–12 Knobel Court
Shailer Park QLD 4128
Hours: Monday–Friday, 8:00 am–4:00 pm AEST
Phone: 1300 071 249
Email: info@mydetoxify.com.au
Website: www.mydetoxify.com.au
Shipping, Delivery & Returns Policy
Effective date: 31 July 2026
Shipping within Australia
Standard shipping
We offer:
- Free standard shipping on eligible Australian orders valued at $75 or more after discounts; and
- A flat standard shipping fee of $14.80 for eligible Australian orders valued under $75.
Bulky, oversized or unusually heavy orders may attract an additional delivery charge. If this applies, we will contact you before dispatch. You may approve the additional charge or cancel the affected order for a refund.
Express shipping
Express shipping is available from $18.80, with the final charge calculated according to the size, weight and destination of the order.
Selecting Express Post gives your parcel priority dispatch and an expedited carrier service. It does not guarantee next-business-day delivery to every destination.
Processing and dispatch
We aim to dispatch orders on the next business day after payment has been received and the order has been accepted.
Orders are processed from our Shailer Park premises during business hours:
Monday to Friday, 8:00 am–4:00 pm AEST
Excluding Queensland public holidays.
During promotions, product launches, public holidays or periods of high order volume, dispatch may take longer.
Express orders will generally be prepared for dispatch by the end of the following business day. Where operationally possible, some orders may be dispatched on the same business day.
Dispatch timeframes are targets rather than guarantees.
Delivery carriers
Depending on the destination, parcel size and available services, orders may be sent using:
- Australia Post;
- Aramex;
- CouriersPlease; or
- another suitable tracked delivery provider.
We may select the carrier we consider most appropriate for the delivery address and parcel type.
Standard shipping does not necessarily mean that the parcel will be sent through Australia Post.
Delivery timeframes
Delivery estimates begin after the order has been dispatched, not from the date the order was placed.
Delivery times vary depending on:
- the carrier;
- the delivery address;
- regional or remote location;
- weather and transport disruptions;
- public holidays;
- seasonal demand; and
- circumstances outside our reasonable control.
Tracking information will be sent when it becomes available. Carrier delivery estimates are indicative and may change.
Tracking information
Once your order has been dispatched, you should receive a tracking email.
Please check your junk or spam folder if you cannot find it. Tracking information may take some time to update after the carrier first receives the parcel.
Delivery addresses
Please check your delivery address carefully before completing checkout.
Contact us as soon as possible if an address needs to be corrected. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered the packing or dispatch process.
If a customer provides an incomplete or incorrect address and the parcel is returned to us, reasonable redelivery charges may apply.
If the address error was caused by My Detoxify, we will arrange redelivery at no additional cost.
Authority to leave
Where the carrier permits authority to leave, the parcel may be left at the delivery address without a signature.
Customers should ensure that the nominated location is secure. Any delivery instructions are requests only and remain subject to the carrier’s procedures and safety requirements.
Please contact us if tracking shows that a parcel was delivered but it cannot be located. We will assist with a carrier investigation.
Lost or delayed parcels
If your parcel is delayed, contact us with your order number after reviewing the carrier’s tracking information.
We will investigate with the delivery provider. Investigation timeframes are controlled by the carrier and may vary.
If the carrier confirms that a parcel has been lost in transit, we will provide an appropriate replacement or refund.
Nothing in this policy limits your rights under the Australian Consumer Law.
Damaged parcels
If an order arrives damaged, please contact us as soon as reasonably practicable and provide:
- your order number;
- photographs of the external parcel;
- photographs of the damaged product;
- a description of the damage; and
- the product batch number and best-before date, where visible.
Please keep the product, packaging and delivery satchel or carton until we have completed our initial review.
Where a product is damaged in transit or otherwise fails an applicable consumer guarantee, we will provide the remedy required under the Australian Consumer Law.
There is no fixed seven-day deadline for exercising rights under the Australian Consumer Law. However, contacting us promptly helps us investigate the damage with the carrier.
Incorrect or missing products
Please contact us as soon as reasonably practicable if:
- you receive an incorrect product;
- an item is missing from your order; or
- the quantity received does not match your order.
Provide your order number and photographs of the products and parcel where reasonably available.
If we made a packing error, we will arrange the appropriate correction at no additional cost.
Local pickup
Local pickup may be available from:
My Detoxify
Units 15 and 16
2–12 Knobel Court
Shailer Park QLD 4128
Please call 1300 071 249 before attending so that we can confirm the order is ready and arrange a collection time.
Do not attend for collection until you have received confirmation from our team.
Change-of-mind returns
Due to the nature of our products, we do not offer returns or refunds where a customer:
- changes their mind;
- does not like the taste, smell or texture;
- selects the incorrect product;
- no longer wants the product; or
- finds the product at a lower price elsewhere.
This change-of-mind policy does not exclude or limit any rights available under the Australian Consumer Law.
Allergies, sensitivities and individual preferences
Customers are responsible for reviewing the ingredient list, allergen declarations, directions and warnings before purchasing and using a product.
An allergy, sensitivity, dislike or individual response does not automatically establish that a product is faulty. However, this does not exclude any rights a customer may have if a product is unsafe, incorrectly labelled, contaminated, not as described or otherwise fails an applicable consumer guarantee.
If you believe a product has caused a serious or unexpected reaction:
- Stop using the product.
- Seek appropriate medical advice where necessary.
- Contact us with the product name, batch number, best-before date and details of the concern.
In an emergency, call 000.
Faulty, unsafe or misdescribed products
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a remedy where a product is:
- faulty;
- unsafe;
- not of acceptable quality;
- significantly different from its description;
- incorrectly supplied; or
- otherwise does not meet an applicable consumer guarantee.
Depending on the circumstances, the remedy may include a replacement, refund or another remedy required by law.
We may request proof of purchase and information reasonably required to assess the issue. Proof of purchase does not necessarily need to be the original receipt where another reasonable record is available.
Refund processing
Approved refunds will ordinarily be returned to the original payment method.
After we process the refund, it may take approximately 3–10 business days to appear, depending on the bank or payment provider.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Contact us
For shipping, delivery or return enquiries, contact:
My Detoxify
Units 15 and 16, 2–12 Knobel Court
Shailer Park QLD 4128
Hours: Monday–Friday, 8:00 am–4:00 pm AEST
Phone: 1300 071 249
Email: info@mydetoxify.com.au
Website: www.mydetoxify.com.au