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Refund policy
Refunds and Returns
We want our customers to be satisfied with their purchase. Please review the information below and contact us if you have a problem with your order.
How to contact us
Email info@mydetoxify.com.au and include:
- your name and order number;
- a description of the issue;
- photographs of the product and packaging, where relevant; and
- the product batch number and best-before date, where available.
Please retain the product and packaging until we have reviewed your enquiry.
Damaged, faulty or incorrect products
Contact us as soon as reasonably practicable if your order:
- arrives damaged;
- contains an incorrect or missing product;
- is faulty or unsafe;
- is not as described; or
- otherwise fails to meet an applicable consumer guarantee.
We may request photographs, proof of purchase or other information reasonably required to assess the issue.
Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, refund or another remedy available by law.
There is no fixed three-day deadline for exercising your rights under the Australian Consumer Law. However, contacting us promptly helps us investigate delivery damage, packing errors and product concerns.
Change-of-mind returns
We may accept a change-of-mind return where:
- you contact us within three days of delivery;
- the product is unopened, unused and in its original saleable packaging;
- all seals and tamper-evident packaging remain intact;
- you provide proof of purchase; and
- you follow the return instructions provided by our team.
We cannot guarantee that an order can be cancelled once it has entered the packing process or has been provided to a courier.
For approved change-of-mind returns:
- the customer is responsible for return shipping costs;
- original shipping charges are not refundable;
- the product value will be refunded after the returned item has been received and assessed; and
- the return remains the customer’s responsibility until it is received by us.
Our change-of-mind policy does not exclude or limit your rights under the Australian Consumer Law.
Refund processing
Approved refunds will ordinarily be issued to the original payment method.
After the refund has been processed by us, it may take approximately 3–10 business days to appear, depending on your bank or payment provider.
Refunds and Returns
We want our customers to be satisfied with their purchase. Please review the information below and contact us if you have a problem with your order.
How to contact us
Email info@mydetoxify.com.au and include:
- your name and order number;
- a description of the issue;
- photographs of the product and packaging, where relevant; and
- the product batch number and best-before date, where available.
Please retain the product and packaging until we have reviewed your enquiry.
Damaged, faulty or incorrect products
Contact us as soon as reasonably practicable if your order:
- arrives damaged;
- contains an incorrect or missing product;
- is faulty or unsafe;
- is not as described; or
- otherwise fails to meet an applicable consumer guarantee.
We may request photographs, proof of purchase or other information reasonably required to assess the issue.
Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, refund or another remedy available by law.
There is no fixed three-day deadline for exercising your rights under the Australian Consumer Law. However, contacting us promptly helps us investigate delivery damage, packing errors and product concerns.
Change-of-mind returns
We may accept a change-of-mind return where:
- you contact us within three days of delivery;
- the product is unopened, unused and in its original saleable packaging;
- all seals and tamper-evident packaging remain intact;
- you provide proof of purchase; and
- you follow the return instructions provided by our team.
We cannot guarantee that an order can be cancelled once it has entered the packing process or has been provided to a courier.
For approved change-of-mind returns:
- the customer is responsible for return shipping costs;
- original shipping charges are not refundable;
- the product value will be refunded after the returned item has been received and assessed; and
- the return remains the customer’s responsibility until it is received by us.
Our change-of-mind policy does not exclude or limit your rights under the Australian Consumer Law.
Refund processing
Approved refunds will ordinarily be issued to the original payment method.
After the refund has been processed by us, it may take approximately 3–10 business days to appear, depending on your bank or payment provider.